Reference

Legal Terms for Your bh999a Account

Your account here runs on one written set of rules: what we ask of you, what you can expect from us, and how wallet activity through bKash, Nagad and Rocket is treated once money leaves your app.

Terms you accept at loginPrivacy and data retentionWallet and payment clausesAge and eligibility checks
bh999a Legal Terms for Your bh999a Account
POLICY QUESTIONS DESK

Reaching Us About a Clause

If a clause on this page touches your account, raise it with us directly instead of guessing at the meaning. The desk handles term questions, wallet verification and data change requests, and you reach it from the help panel inside your account on mobile or desktop. Keep your account number and the clause reference ready, since that removes most of the back-and-forth. Write in English or Bengali and we answer on the channel you used.

In-account help panel Open the help tab inside your account and send the clause you are asking about. Attach the wallet reference from bKash, Nagad or Rocket if a transfer has not shown up yet.
Email to the account desk Write to the support address in your account footer for written clause requests, data corrections or closure. Include your registered mobile number so the request can be matched to your account wallet.
Message format that helps Say what you want changed, not only what went wrong. One clear request per message lets the desk route it to whoever owns that clause and come back with a specific answer instead of a general reply.
DATA AND ACCOUNT CARE

How We Handle Your Data and Access

We hold what an account needs to run: registration details, the wallet references bKash, Nagad and Rocket send back to us, and session data that keeps a login recognised. Passwords sit hashed, one-time codes go to your registered mobile, and we never ask for your wallet PIN in chat — anyone who does is not us. Cookies on the public pages carry language and session state, nothing more. Retention follows the period our accounting and dispute needs require, after which records are cleared under the schedule set in the privacy section.

Account security steps

Log in with your password plus the one-time code sent to your registered mobile. If a device goes missing, change the password in account settings and end sessions you do not recognise from the active-device list.

Cookie scope

Public pages set cookies for language and session state. Sign-in cookies keep you recognised between visits. Clearing them in your browser settings is fine; you simply log in again on the next visit.

Retention and records

Wallet references and account records stay for the period our accounting and dispute handling needs, then are removed under the published schedule. You can ask in writing what is held about your account.

Requesting a change

Ask for a correction, an export of your account details or a closure through the help panel. We confirm against your registered mobile before acting, then tell you what changed and when.

Legal Questions We Get Asked

The five or six things account holders actually ask us about this page, answered without the padding. Each answer points to the clause area it comes from, so you can read the wording yourself and see where your question sits. Where something depends on your region, we say that plainly instead of implying a fixed answer for everybody.

It depends on local law and eligible regions. Where a service cannot be offered lawfully to you, it is not made available, and nothing on this page creates an entitlement to it. Check your own position before you fund the wallet.

We come to you first, through your registered mobile or email, name the clause involved and give you room to respond. Serious cases, such as a second account or a false identity, can mean suspension while we check the facts.

Yes. Send the request from the help panel, confirm it with the code sent to your mobile, and we return your account details in a readable format along with a short line on what is kept for accounting.

Raise a closure request in the help panel and we verify it against your registered mobile. Wallet references and transaction records remain for the retention period our accounting needs require, then they are cleared.

They sit under the payment clauses here and under the rules of the provider you used. Keep the transaction reference from your wallet app, because that is what lets us trace a transfer that never reached your account.

When wording changes, the new version replaces the old one here from the moment it goes up. Material changes are flagged in the account notice area so you meet them at your next login, and the version note shows which text is current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.